Frequently Asked Questions
Everything you need to know about your POC Warszawa shopping experience.
Does POC Warszawa offer international shipping?
Yes, while we are based in Poland, we ship our premium sports gear to most countries within the European Union and select international destinations via DHL and UPS.
What is your return policy for helmets and protective gear?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached. For safety reasons, protective gear that shows signs of wear cannot be returned.
How can I ensure I am buying the correct size?
Each product page features a detailed size guide. We recommend measuring your head circumference for helmets and using our body measurement charts for apparel to ensure a perfect fit.
Are the products sold on your site authentic?
Absolutely. POC Warszawa is an authorized retailer. All products are 100% authentic, sourced directly from the manufacturer, and come with a full factory warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, Apple Pay, and popular local Polish payment methods including BLIK and Przelewy24.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the courier's website to monitor your delivery progress.